Customer Support
Get help around the clock from the Panteon Casino support team
The support team at Panteon Casino maintains round-the-clock availability for Canadian players requiring assistance. Whether facing technical difficulties, payment questions, or bonus inquiries, trained agents respond promptly through multiple contact channels.
Contact Methods
Live Chat Support
The quickest path to assistance runs through the live chat feature accessible from any page. Chat agents respond within 2 minutes on average, handling most inquiries during a single conversation.
Live chat availability: 24 hours daily, 365 days yearly
Agents communicate in English and French, accommodating players from all Canadian provinces. Complex issues requiring specialist attention receive callback scheduling or email escalation with expected resolution timeframes.
Email Support
Written correspondence suits detailed inquiries requiring documentation or extended explanation. The support email address handles:
- Account verification submissions
- Formal complaints
- Document uploads
- Complex bonus disputes
Response time: Within 24 hours for standard inquiries, 4-6 hours for VIP members
Telephone Support
VIP members at Gold tier and above access dedicated phone lines for immediate voice support. Phone assistance proves valuable for urgent matters requiring real-time conversation and immediate resolution.
Common Support Topics
Account Issues
The support team assists with:
- Password resets and recovery
- Account verification guidance
- Personal information updates
- Two-factor authentication setup
- Self-exclusion requests
- Account closure procedures
Payment Assistance
Banking-related support covers:
- Deposit troubleshooting
- Withdrawal status inquiries
- Payment method additions
- Transaction history requests
- Limit adjustment applications
| Issue Type | Typical Resolution Time | Required Information |
|---|---|---|
| Failed deposit | 15-30 minutes | Transaction reference, bank details |
| Pending withdrawal | 1-4 hours | Withdrawal ID, verification status |
| Payment method | 5-15 minutes | Account holder name, method type |
| Limit changes | 24-48 hours | Identification documents |
Bonus and Promotion Queries
Agents clarify promotional terms, check bonus eligibility, and resolve wagering calculation disputes. Having the specific promotion name and relevant dates ready speeds up inquiry resolution.
Technical Support
Game loading issues, display problems, and connection troubles fall under technical support scope. Agents may request browser information, device specifications, or screenshots to diagnose and resolve technical difficulties.
Responsible Gambling Support
Panteon Casino maintains commitment to player welfare beyond standard customer service. Support staff receive training in responsible gambling intervention and can facilitate:
Self-Exclusion Options
Players may request temporary or permanent self-exclusion through support channels. Options include:
- Cooling-off periods: 24 hours to 7 days
- Short-term exclusion: 1-6 months
- Long-term exclusion: 1-5 years
- Permanent exclusion: Irreversible account closure
Deposit Limits
Support assists with implementing:
- Daily deposit caps
- Weekly spending limits
- Monthly maximum deposits
- Session time reminders
External Resources
For problem gambling concerns beyond casino scope, Canadian players access:
Responsible Gambling Council
- Phone: 1-866-531-2600
- Email: help@rgco.ca
Gamblers Anonymous Canada
- Meetings throughout all provinces
- Peer support programmes
ConnexOntario (Ontario residents)
- Phone: 1-866-531-2600
- 24-hour confidential support
Support Quality Standards
Response Time Commitments
- Live chat: Under 2 minutes initial response
- Email: Within 24 hours (4 hours for VIP)
- Callback requests: Within 1 hour during business hours
Resolution Tracking
Every support interaction generates a ticket number for reference. Players may request status updates on open tickets through any contact channel. Unresolved issues escalate automatically after 48 hours without resolution.
Feedback and Complaints
Dissatisfied players may request supervisor escalation during any interaction. Formal complaints receive written acknowledgment within 24 hours and full investigation within 5 business days. The casino maintains commitment to fair resolution of all legitimate grievances.
Self-Service Options
The comprehensive FAQ section addresses common questions without support contact. Topics include account management, banking procedures, bonus terms, and technical requirements. Most routine inquiries find answers within the searchable knowledge base.
For assistance not covered in self-service resources, the support team stands ready to help Canadian players enjoy smooth, enjoyable gaming experiences at Panteon Casino.