Terms and Conditions
Complete terms and conditions governing use of Panteon Casino services
General Provisions
These terms constitute a binding agreement between the player (“You”) and Panteon Casino (“the Casino,” “We,” “Us”). By registering an account or using casino services, You accept these conditions in their entirety.
The Casino reserves the right to modify these terms with reasonable notice. Continued use following amendments constitutes acceptance of revised conditions. Players bear responsibility for reviewing terms periodically.
Eligibility Requirements
Age Restrictions
Players must be 19 years of age or older to register and participate in real-money gaming. The Casino verifies age during account registration and may request additional documentation at any time.
Geographic Limitations
Services are available to residents of Canadian provinces where online gambling is legally permitted. Players accessing the platform from restricted jurisdictions violate these terms and forfeit any account balances.
Account Limitations
Each individual may maintain only one active account. Discovery of multiple accounts results in:
- Immediate account termination
- Forfeiture of all bonuses
- Confiscation of winnings derived from duplicate accounts
- Potential permanent ban from services
Account Responsibilities
Registration Accuracy
Players must provide truthful, accurate information during registration including:
- Legal name matching government identification
- Current residential address
- Valid email address
- Accurate date of birth
False information constitutes grounds for account termination and balance forfeiture.
Account Security
Players bear responsibility for maintaining account credential confidentiality. The Casino is not liable for losses resulting from unauthorized access due to player negligence. Recommended security practices include:
- Unique, complex passwords
- Two-factor authentication activation
- Regular password updates
- Avoiding shared device logins
Financial Terms
Deposits
Minimum deposit amounts vary by payment method, starting at $20 for most options. The Casino processes deposits promptly, though delays may occur due to third-party payment processor issues.
Withdrawals
| Verification Status | Processing Time | Daily Limit | Monthly Limit |
|---|---|---|---|
| Unverified | N/A (verification required) | $0 | $0 |
| Verified | 24-72 hours | $5,000 | $25,000 |
| VIP Verified | 1-24 hours | $10,000 | $100,000 |
The Casino reserves the right to request source of funds documentation for large withdrawals or suspicious activity patterns.
Currency
All transactions process in Canadian Dollars (CAD). Currency conversion fees, if applicable, are the player’s responsibility.
Bonus Conditions
General Bonus Terms
- Bonuses carry wagering requirements as specified in promotional materials
- Maximum bet limits apply during active bonus periods
- Game contribution rates vary by category
- Bonus abuse triggers account review and potential termination
Wagering Requirements
Unless otherwise specified, standard wagering requirements equal 40x the bonus amount. Wagering must complete within 30 days of bonus activation. Incomplete wagering results in bonus and derived winnings forfeiture.
Prohibited Bonus Practices
The following constitute bonus abuse:
- Opening multiple accounts for bonus claims
- Coordinated play with other players to guarantee profits
- Exploiting technical errors or glitches
- Using prohibited betting strategies to minimize risk
Gaming Rules
Fair Play
Players agree to engage in gaming activities fairly and honestly. Prohibited activities include:
- Use of automated software or bots
- Exploitation of game malfunctions
- Collusion with other players
- Any form of cheating or fraud
Game Malfunctions
In the event of game malfunction, all affected bets void and wagers return to player accounts. The Casino is not liable for losses claimed due to alleged malfunctions without supporting evidence.
Dispute Resolution
Gaming disputes must be reported within 14 days of the incident. The Casino investigates all legitimate complaints and provides written responses within 10 business days. Unresolved disputes may escalate to the licensing authority.
Responsible Gambling
Self-Exclusion
Players may request self-exclusion for periods ranging from 24 hours to permanent. Self-exclusion requests are irrevocable for the specified duration. The Casino implements reasonable measures to prevent self-excluded players from accessing services.
Deposit Limits
Players may set personal deposit limits through account settings or support contact. Limit decreases take effect immediately; increases require 24-hour cooling-off periods.
Problem Gambling Resources
The Casino supports responsible gambling and encourages players experiencing difficulties to contact:
- Responsible Gambling Council: 1-866-531-2600
- Gamblers Anonymous Canada
- Provincial health services
Privacy and Data Protection
Information Collection
The Casino collects personal information necessary for account operation, legal compliance, and service improvement. Collected data includes identification documents, transaction records, and gameplay activity.
Data Usage
Personal information may be used for:
- Account verification and management
- Legal and regulatory compliance
- Fraud prevention
- Marketing communications (with consent)
- Service improvement analysis
Third-Party Sharing
The Casino does not sell personal information. Data sharing occurs only with:
- Payment processors for transaction completion
- Regulatory authorities as legally required
- Affiliated companies for operational purposes
Limitation of Liability
The Casino provides services “as is” without warranties beyond those required by law. Maximum liability for any claim shall not exceed the player’s account balance at the time of the incident giving rise to the claim.
Governing Law
These terms are governed by applicable Canadian federal and provincial laws. Disputes shall be resolved through the licensing authority’s dispute resolution process before pursuing other legal remedies.
Contact Information
Questions regarding these terms should be directed to customer support through live chat or email. Support agents provide clarification on any provisions requiring explanation.